With NBB, every order is handled with care and intention. We prioritise quality over speed to ensure each product meets our standards before it reaches you.
1 Processing Time
All orders are processed within 7–10 business days.
This processing period allows for:
• Careful order preparation
• Quality checks prior to dispatch
• Secure and appropriate packaging
Please note: processing time does not include shipping time.
2. Shipping Time
Once dispatched, delivery times vary depending on your location and the shipping option selected at checkout.
Estimated delivery timelines will be provided at checkout where applicable. These are estimates only and not guaranteed.
3. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details (where available).
Please allow up to 24 hours for tracking information to update.
4. Shipping Fees
Shipping costs are calculated at checkout based on:
• Delivery location
• Package size and weight
Any applicable duties, taxes, or customs fees are the responsibility of the customer.
5. Address Accuracy
Please ensure your shipping address is entered correctly at checkout.
Nylah’s Beauty Box is not responsible for delays, losses, or failed deliveries caused by incorrect or incomplete address information provided by the customer.
6. Delays
While we aim to meet all stated timelines, delays may occasionally occur due to:
• Courier disruptions
• Customs processing
• High-demand periods (e.g. holidays, promotional drops)
We appreciate your patience in these instances.
Questions?
If you have any questions regarding your order or shipping status, please contact us at:
info@nylahsbeautybox.com