NBB reserves the right to update, change, or replace any part of these Terms & Conditions at any time. It is your responsibility to check this page periodically for changes. Continued use of the website constitutes acceptance of any updates.

 

 

Products & Descriptions

We take care to ensure all product descriptions, images, and pricing are accurate. However:

• Product colours may vary slightly due to lighting or screen settings

• Hair textures are natural products and may vary slightly between units

NBB reserves the right to modify or discontinue products without notice.

Orders & Payment

All orders are subject to acceptance and availability.

 

By placing an order, you confirm that:

• All information provided is accurate and complete

• You are authorised to use the payment method provided

Payments must be completed in full at checkout. Orders will not be processed until payment is received.

Pricing

All prices are listed in GBP (£) unless stated otherwise.

NBB reserves the right to:

• Change pricing at any time

• Correct pricing errors where necessary

Any changes will not affect orders that have already been confirmed.

Processing & Shipping

Processing times are outlined in our Shipping Policy.

Please note:

• Processing time is separate from shipping time

• Delivery dates are estimates, not guarantees

NBB is not responsible for delays caused by couriers, customs, or external factors beyond our control.

Returns & Exchanges

Due to the hygienic nature of our products, all sales are final.

We do not accept returns or exchanges on:

• Hair extensions

• Lace frontals or closures

• Tape-in extensions

• Accessories that have been opened or used

If you receive an incorrect or faulty item, you must contact us within 48 hours of delivery with clear photographic evidence.

Please refer to our Returns Policy for full details.

Cancellations

Orders cannot be cancelled or modified once they have been placed.

Please ensure all order details are correct before completing checkout.

Drops & Limited Releases

Some products may be released as limited drops.

For drop-based releases:

• Orders are processed in the order received

• Stock is limited and not guaranteed

• Items may sell out quickly

Joining our mailing list does not guarantee product availability.

Intellectual Property

All content on this website — including images, text, logos, branding, and product designs — is the property of NBB.

You may not copy, reproduce, distribute, or use any content without written permission.

Liability

NBB is not liable for:

• Misuse of products

• Allergic reactions or sensitivities

• Damage caused by improper care or application

Customers are responsible for following care instructions provided.

Third-Party Services

We may use third-party providers (e.g. payment processors, couriers). NBB is not responsible for the actions or policies of these third parties.

Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the United Kingdom.

Contact Information

For any questions regarding these Terms & Conditions, please contact:

info@nylahsbeautybox.com